help

You should have received a confirmation email from orders@24tix.com immediately following your purchase.

If you chose to have your tickets delivered by mail, they should arrive within the next 7-10 days following your purchase.

If you chose to have your tickets delivered electronically, you can access them in your 24tix.com account using the following link

https://24tix.com/member/tickets

Your tickets will become available in your account immediately following your successful transaction. You can transfer or resell your tickets as soon as they're issued to your account. Click here for more information about ticket transfers. Click here for more information about ticket resale in our Fan Marketplace. Tickets are available to view or print in your account ten days prior to your event.

Refunds are only offered for events that have been cancelled or if the headlining artist has been changed. If either of these occur, your refund will be processed automatically and should be reflected by your financial institution within seven business days. Please note - You may have agreed to event-specific terms that impact how refunds are handled. If an event is postponed to a new date, you will have the option to attend the new date or receive a refund. Refunds are not offered if an opening act changes or is cancelled.

If you accepted a transferred ticket to a cancelled event, the refund will be issued to the original purchaser and not to your account. Do not accept ticket transfers from tickets sold via third-party resale (StubHub, SeatGeek, TicketMaster, VividSeats, etc).

Please note that service and delivery fees are non-refundable.

Many eTickets (including tickets purchased from the Fan Marketplace) can be resold in the Fan Marketplace. Some ticket options, like Meet and Greet tickets or discounted tickets cannot be resold. Some events or venues may not allow tickets to be resold.

Delivered tickets or tickets not purchased directly from 24tix.com are not able to be resold in the Fan Marketplace.

Transferred tickets are not able to be resold in the Fan Marketplace.

We don't verify the legitimacy of tickets resold or exchanged outside of our platform. While tickets may be transferred between 24tix.com accounts, we have no information or control over third-party transactions and cannot provide customer support in these situations. Do not accept ticket transfers from tickets sold via third-party resale (StubHub, SeatGeek, TicketMaster, VividSeats, etc).

We strongly suggest that you do not purchase tickets from third parties, as there is significant risk of fraud when purchasing outside our platform.

Orders flagged as potentially fraudulent may require the purchaser to present valid government-issued identification matching the name on the order in order to gain entry to the venue.

If you chose to have your tickets delivered electronically, you can access them by signing in to your 24tix.com account using the following link

https://24tix.com/member/tickets

eTickets can be viewed in your 24tix.com account 10 days prior to the event. You will receive an email when your tickets are available.

You can print your tickets at home, email your tickets or present your tickets on a mobile device for validation at the event.

eTickets are issued to your 24tix.com account immediately following your successful transaction. eTickets can be viewed in your 24tix.com account 10 days prior to the event. You will receive an email when your tickets are available.

Most First Class Mail Delivery Ticket orders are sent from our office in Salt Lake City within 48 hours. Tickets are mailed via USPS and should arrive to you within 7-14 days. If your tickets do not arrive within two days of the event, email support@24tix.com. We'll help straighten things out.

Not all events have multiple delivery options. Some events may only have a single delivery option. First Class Mail Ticket Delivery will cease 14 days prior to an event to allow for shipping.

Some orders are flagged by our system for potential risk. This may occur for a variety of reasons such as the use of public Wi-Fi, VPN usage or other security-related factors.

Tickets associated with this order will be held at Will Call at the venue. A valid photo ID will be required for entry and must match the name on the order.

Tickets from this order may not be listed on our Fan Marketplace or transferred to another account.

These measures help us prevent fraudulent purchases, ticket scalping, and bot activity.

To purchase a ticket using Fan Marketplace, search for the event on the 24tix.com home page. If an event has Fan Marketplace tickets available, you can access them by clicking on "Guaranteed resale tickets available in the Fan Marketplace". Please note that some tickets may be set for different prices - Make sure you review this on the "Ticket Selection Review" page before completing your purchase.

All tickets listed for resale via Fan Marketplace are guaranteed valid for entry.

You should have received a confirmation email from orders@24tix.com immediately following your purchase.

You can access your tickets by signing in to your using your 24tix.com account from the following link:

https://24tix.com/member/tickets

eTickets can be viewed in your 24tix.com account 10 days prior to the event. You will receive an email when your tickets are available.

You can print your tickets at home, email your tickets or present your tickets on a mobile device for validation at the event.

Refunds are only offered for events that have been cancelled or if the headlining artist has been changed. If either of these occur, your refund will be processed automatically and should be reflected by your financial institution within seven business days. If an event is postponed to a new date, you will have the option to attend the new date or receive a refund. Refunds are not offered if an opening act changes or is cancelled.

Please note that service and delivery fees are non-refundable.

Tickets in the Fan Marketplace are sold based on the lowest price per ticket available at the time tickets are added to your cart. Note that all of the tickets added to your cart may not be the same price, but will always be the lowest priced tickets we have available.

You can resell a ticket using our Fan Marketplace by accessing your tickets through your 24tix.com account using the following link:

https://24tix.com/member/tickets

Click the "Resell Tickets" button in the event you'd like to sell tickets to. Keep in mind that tickets in the Fan Marketplace are sold to buyers based on the lowest price listed. You'll receive a confirmation email once your tickets have been listed.

If you don't see the "Resell Tickets" button, your tickets are not eligible for resale in the Fan Marketplace.

Most eTickets can be resold in the Fan Marketplace. Some ticket options, like Meet and Greet tickets or discounted tickets cannot be resold. Some events or venues may not allow tickets to be resold.

Delivered tickets or tickets not purchased directly from 24tix.com are not able to be resold in the Fan Marketplace.

Transferred tickets are not able to be resold in the Fan Marketplace.

Eligible tickets may be listed in the Fan Marketplace for whatever price you'd like. Please be aware that tickets are sorted to buyers by the lowest price available. If you list your tickets for a high price, they may not sell.

No. Tickets added to the Fan Marketplace are sold individually.

No. All tickets are added to the pool of tickets available in the Fan Marketplace. Tickets in the Fan Marketplace are sold based on the lowest price per ticket available on a first come, first served basis.

You'll receive an email as soon as your tickets are sold notifying you of the sale. Tickets that have been sold will be removed from your account and cannot be used by you for entry to the event.

If an event is postponed or rescheduled, the person who purchased your ticket will have the option to attend the rescheduled event or to receive a refund. Should they choose to receive a refund for their ticket, your resale transaction will be voided, the resold tickets will be added back to your account and your pending account credit will be cancelled. You can then choose to list the ticket in the Fan Marketplace again or receive a refund for the rescheduled event.

If an event is cancelled prior to your tickets being sold in the Fan Marketplace, you will receive a refund for your original ticket purchase. If an event is cancelled after your tickets have been sold in the Fan Marketplace, your resale transaction will be voided. You will receive a refund for your original ticket purchase, but your credit for sold tickets will be removed from your account.

Yes! You can change the price of tickets you've listed on the Fan Marketplace by signing in to your 24tix.com account, removing the tickets from the Fan Marketplace, and then relisting them at the desired price.

Yes! You can remove of tickets you've listed on the Fan Marketplace by signing in to your 24tix.com account, selecting the event for which you're selling tickets and clicking the "Remove Tickets" button.

Ticket removal may take up to 15 minutes to be reflected in the Fan Marketplace.

Tickets will remain on consignment through the event date, until the tickets are sold or until you remove your tickets from the Fan Marketplace.

Should your consigned ticket get scanned for entry at the event, that ticket will automatically be removed from the Fan Marketplace.

Credit will be issued to your account within 7 days following the event. You cannot receive a payout until after the event has occurred. Once a credit has been issued, you can request your payout in the "Accounting" dropdown found in your 24tix.com account You have the option to receive your payout via PayPal or business check.

We will also notify you when credit has been issued to your 24tix.com account with information on how to receive your payout.

Refunds are only offered for events that have been cancelled or if the headlining artist has been changed. If either of these occur, your refund will be processed automatically and should be reflected by your financial institution within seven business days.

Refunds for transferred tickets are issued to the original purchaser only. If you purchased transferred tickets from a third-party, they will receive a refund for their original ticket purchase. You will not receive a refund for tickets you received via transfer.

These situations are outside our control. Refunds are only offered for events that have been cancelled or if the headlining artist has been changed.

If an event is listed as "21+ Only", only patrons over the age of 21 with a valid state ID or Passport will be allowed into the venue. Refunds are not available for underage patrons or patrons with expired or unaccepted IDs.

24tix.com provides a service for purchasing tickets. We do not make the venues' rules. It is your responsibility to understand the rules and regulations for an event prior to purchasing tickets. If there is a dispute with the venue, it is your responsibility to address this dispute directly with the venue.

Payment Plans are only offered for specific Ticket Options on specific events. Not all Ticket Options qualify for Payment Plans. If your cart contains Ticket Options that do not qualify for Payment Plans, you'll need to pay the full amount for these tickets at checkout.

Click the "Check Out With Payment Plan" button on the Cart Review page to initiate a purchase with Payment Plan.

Your Payment Plan tickets will not be fulfilled until your Payment Plan is paid in full. If you fail to complete your Payment Plan, no tickets will be issued to your account.

Payment Plan tickets may not be resold in our Fan Marketplace or transferred to another account until after your Payment Plan has been completed.

Payment Plan purchases may not be cancelled or refunded for any reason.

Payment Plans may not be initiated on orders that have already been completed.

Payment dates follow the schedule shown on the Payment Plan page. All subsequent payments will be processed on the scheduled dates using the same credit card that was used to place your order.

All subsequent payments will be processed on the scheduled dates using the same credit card that was used to place your order.

If you would like to update your stored payment method, sign in to your 24tix.com account, select the Payment Plan event, then click the "Update Payment Method" link.

You will receive an email if a scheduled payment fails to process. If a payment fails to process, you will need to sign in to your 24tix.com account, select the Payment Plan event, then click the "Make Payment" button to process your failed payment with a new payment method.

You are given a ten day grace period to make your Payment following the scheduled date. Should you fail to make your Payment within this schedule, your order may be cancelled.

If your order is cancelled due to a failure to make Payment, your initial deposit, any subsequent payments and all service and delivery fees for your order will be retained by 24tix.com.<

If your order is cancelled due to a failure to make Payment, your initial deposit, any subsequent payments and all service and delivery fees for your order will be retained by 24tix.com.

There are no interest or finance charges for your Payment Plan order. A fee of $19.99 is charged per Payment Plan ticket at checkout.

You may prepay part or all of your outstanding balance at any time. There is no penalty for pre-paying any amount owed. Any remaining balance will be amortized over the agreed upon payment schedule.

You can transfer a ticket by accessing your tickets through your 24tix.com account using the following link:

https://24tix.com/member/tickets

Select the event containing the ticket(s) you would like to transfer, then click "Transfer Tickets". Enter the email address for the recipient along with an optional transfer note. The recipient will be required to sign in to their 24tix.com account or create a new account to receive your transfer. The recipient will also be required to agree to Terms for both 24tix.com and the event. Once accepted, the recipient will be issued a new eTicket, while the sender's original ticket is made invalid.

If you don't see the "Transfer Tickets" option, your ticket(s) may not be eligible for transfer.

Ticket transfers are not available for all events or all ticket types. If you don't see the "Transfer Tickets" button, your ticket(s) may not eligible.

Tickets will display as "Pending Transfer" in the sender's account until they are accepted by the recipient. Once accepted, their status will be updated to "Accepted Transfer".

An email from 24tix.com will be sent if somebody has transferred to you. To accept the ticket transfer tickets, click the "Accept Tickets" button on this email. You'll be prompted to sign in to your 24tix.com account or register a new account before agreeing to Terms and accepting the ticket transfer.

You may be able to cancel a transfer by accessing your tickets through your 24tix.com account using the following link:

https://24tix.com/member/tickets

Select the event containing the ticket(s) you have transferred, then click "Cancel This Transfer" button.

Please note that ticket transfers may only be cancelled prior to the recipient accepting your tickets. Once the recipient has accepted your tickets, the transfer can no longer be canceled.

If you accepted transferred tickets to an event that has since been postponed and can no longer attend, the tickets must first be transferred back to the original purchaser. Once the tickets have been returned, the original purchaser can request a refund by contacting support@24tix.com.

In the event of a cancellation, all refunds are issued to the original purchaser. The refund will be automatically credited to the card used for the original transaction, regardless of any ticket transfers. Do not accept ticket transfers from tickets sold via third-party resale (StubHub, SeatGeek, TicketMaster, VividSeats, etc).

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