Terms of Use
Thank you for using 24tix.com.
These Terms of Use (“Terms”) govern your access to and use of 24tix.com (the “Site”) and your purchase of tickets and other products or services through the Site. The Site is operated by Two Four Tix, LLC (“24tix,” “we,” “us,” or “our”).
By accessing or using the Site or purchasing tickets through the Site, you agree to be bound by these Terms. These Terms are presented to you on the final page of the checkout process, and you must affirmatively acknowledge your agreement to these Terms by checking the applicable checkbox before you are permitted to complete your purchase. If you do not agree to these Terms, you may not complete a purchase through the Site.
Each ticket purchased through the Site constitutes a license to attend a particular event and may be subject to additional terms, conditions, restrictions, and requirements imposed by the applicable event organizer, venue, artist, promoter, or other party, as well as applicable federal, state, and local laws and regulations, including those applicable in the city or state where the event is held.
Ticket Purchase Policy
24tix.com sells tickets on behalf of promoters, teams, bands, venues, and other event organizers. As the ticketing agent, 24tix.com does not establish ticket prices or determine the terms, conditions, policies, or restrictions applicable to an event. Policies established by our clients generally prohibit us from issuing exchanges or refunds after a purchase has been completed, except in cases where a refund is expressly permitted under the applicable event or promoter policies. These same policies generally prevent us from refunding or reissuing tickets that are lost, stolen, damaged, or destroyed.
Certain events may be subject to additional or event-specific terms and conditions established by the promoter, venue, artist, or other event organizer. Such terms may include provisions regarding ticket purchases, event dates, performer lineups, cancellations, postponements, refunds, exchanges, admission, and other matters. If event-specific terms are presented to and accepted by you during the checkout process, those terms are incorporated into your purchase and, to the extent of any conflict or inconsistency, will control over these Terms with respect to the applicable event or ticket purchase.
24tix.com may not have access to the entire inventory of tickets available for an event. Events may sell out, and additional ticket inventory may be added or made available for purchase prior to an event.
Some events have ticket limits (a specified number of tickets that an individual is allowed to purchase either per order or per event). These limits are in place to discourage unfair purchasing practices. Attempts to circumvent ticket limits may lead to the invalidation of all tickets in your account.
Orders that, in our sole discretion, appear to be fraudulent or unauthorized, or otherwise present a potential risk may be cancelled and refunded without notice. All orders may be screened for potential fraud or other risks. Orders flagged for additional review may require the purchaser to provide a valid government-issued photo ID that matches the name associated with the order before admission to the applicable event.
Refunds
Refunds are offered only if an event has been cancelled or the headlining artist has been changed, except as otherwise provided in any event-specific terms, conditions, or refund policies presented to and accepted by you during the checkout process. Opening acts are subject to change, and refunds are not offered if an opening act changes or is cancelled, unless otherwise provided by applicable event-specific terms accepted during checkout.
Certain events, including multi-day festivals, may be subject to additional terms and conditions established by the promoter, venue, artist, or other event organizer. These event-specific terms may provide for different refund policies, including provisions stating that event dates and performer lineups are subject to change and that refunds will not be issued for changes or cancellations of individual performances. If you are presented with and accept such event-specific terms during checkout, those terms will apply to your ticket purchase and, to the extent of any conflict with these Terms, will control with respect to the applicable event or ticket purchase.
24tix.com will attempt to issue a refund using the payment method used to make your purchase. We will contact you if this fails, offering you alternative means for receiving your refund. Unless otherwise provided by applicable event-specific terms, your refund will include the face value of tickets purchased (or the price paid for discounted tickets) and sales tax only. Service fees and delivery fees are non-refundable.
If an event is rescheduled or postponed, we will offer you the opportunity to refund your order subject to any applicable limitations, conditions, or restrictions contained in the event-specific terms accepted during checkout.
Notices
You agree to receive notices and communications by email at the email address associated with your 24tix.com account. These communications may include important information regarding your ticket purchases, including changes to event dates, times, venues, performers, lineups, cancellations, postponements, rescheduling, or other event-related information. You are responsible for maintaining a current and accurate email address associated with your account and for reviewing communications sent to that email address.
Delivery
Tickets may be delivered electronically as eTickets or by First-Class Mail, depending on the event and delivery method selected or designated at the time of purchase. eTickets may be viewed through your 24tix.com account beginning approximately 10 days prior to the event. You will receive an email notification when your eTickets become available. Tickets delivered by First-Class Mail should generally arrive within 7 to 10 days after shipment. You are responsible for providing a complete and accurate mailing address and for promptly notifying 24tix.com at support@24tix.com if your tickets do not arrive within the expected delivery period. Delivery times may vary due to circumstances outside of 24tix.com's control.
Limitation of Liability
By purchasing tickets from 24tix.com, you acknowledge that attending events involves certain inherent risks and dangers, including the risk of personal injury, loss of or damage to property, civil disturbance, and other hazards or activities arising from or related to the event, whether occurring before, during, or after the event. To the fullest extent permitted by applicable law, you voluntarily assume all such risks and agree to release and hold harmless Two Four Tix, LLC, the applicable event promoter, the venue where the event is held, and their respective agents, representatives, and affiliates from claims arising from or relating to such risks or your attendance at the event.
To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Two Four Tix, LLC, the applicable event promoter, the venue where the event is being held, and their respective agents, representatives, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees and legal expenses, arising out of or relating to your violation of these Terms, your conduct in connection with an event, or your attendance at an event.
License
Each ticket is a revocable license that grants the ticket holder permission to attend a specified event. This license may be revoked, and admission may be refused, at any time at the sole and absolute discretion of Two Four Tix, LLC, the promoter of the event, or the venue where the event is being held. You agree to comply with all rules, regulations, policies, and requirements established by the event promoter and venue.
The promoter or venue reserves the right, without refund of any amount paid, to refuse admission to or eject any person whose conduct is deemed disorderly or who fails to comply with applicable rules, regulations, policies, or requirements.
You and your belongings may be subject to search upon entry to the event. If you decline to consent to search, you may be denied admission without refund.
Warranty
Your use of 24tix.com is at your own risk. We make reasonable efforts to maintain accurate and current information on the Site; however, we do not warrant or guarantee the accuracy, completeness, reliability, or availability of any information or content provided through the Site.
24tix.com is provided on an "as is" and "as available" basis without warranties of any kind, express or implied, except as otherwise required by applicable law. To the fullest extent permitted by applicable law, Two Four Tix, LLC disclaims liability for any damages, losses, or injuries resulting from or related to any failure in performance, error, interruption, delay in transmission, system failure, unauthorized access, theft, or other disruption affecting the Site or the services provided through the Site.
Health and Safety Policies
By purchasing tickets from 24tix.com, you agree to comply with all health, safety and security policies applicable to the events for which tickets are purchased, including any policies established by the event promoter, venue, artist, or other event organizer. Such policies may include requirements relating to health screenings, vaccinations, testing, face coverings, prohibited items, security procedures, searches, or other health and safety measures.
Failure to comply with applicable health, safety, or security policies may result in admission being denied or revoked without refund.
reCAPTCHA
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Changes to Terms
These Terms and any applicable event-specific terms and conditions are subject to change. Any changes will be effective when posted on the Site, unless otherwise required by applicable law. You are responsible for reviewing the applicable Terms before making a purchase.
You are responsible for maintaining the confidentiality of your 24tix.com account password and for all activity occurring through your account. Please notify 24tix.com promptly if you believe your account or password has been compromised.
Contact Information
Any notices required or permitted under these Terms shall be sent to:
Two Four Tix, LLC
350 South 200 East, #104
Salt Lake City, Utah 84111