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Frequently Asked Questions are listed below. If you have any additional questions, please email support@24tix.com.
Frequently Asked Questions
Where Are My Tickets?
You should have received both a confirmation email and ticket emails from orders@24tix.com immediately following your purchase. However, it’s definitely possible that your mail service may have marked these messages as SPAM.
To access your tickets, sign in to your 24tix.com account from the following link:
https://www.24tix.com/@@my-tickets
You can print your tickets at home, email your tickets or present your tickets on a mobile device for validation at the event.
Can’t Go Anymore… I Want My Money Back…
There are no refunds to an event unless it was cancelled by the promoter. If an event is cancelled by the promoter, you will get a refund for the face value of your ticket(s) or the price paid for tickets purchased in our Fan Marketplace.
I can no longer attend the event. Can I resell tickets purchased through the Fan Marketplace?
Most eTickets (including tickets purchased from the Fan Marketplace) can be resold in the Fan Marketplace. Some ticket options, like Meet and Greet tickets or discounted tickets cannot be resold. Some events or venues may not allow tickets to be resold.
Delivered tickets or tickets not purchased directly from 24tix.com are not able to be resold in the Fan Marketplace.
When do I receive my tickets?
eTickets are delivered to your account within 30 minutes of your order. If you elect to receive Delivered Tickets, they will arrive within 7-10 days.
I Purchased my Tickets From a Third Party… Are My Tickets Legit?
We don't verify the legitimacy of tickets resold or exchanged outside of our platform, nor do we allow tickets to be transferred between accounts outside of our Fan Marketplace.
We strongly suggest that you do not purchase tickets from third parties, as there is a high likelihood that you'll get scammed.
Locate My Tickets
Where Are My Tickets?
You should have received both a confirmation email and ticket emails from orders@24tix.com immediately following your purchase. However, it’s definitely possible that your mail service may have marked these messages as SPAM.
To access your tickets, sign in to your 24tix.com account from the following link:
https://www.24tix.com/@@my-tickets
You can print your tickets at home, email your tickets or present your tickets on a mobile device for validation at the event.
How long will it take for my First Class Mail Delivered Tickets to arrive?
Most First Class Mail Delivery Ticket orders are sent from our office Salt Lake City within 48 hours. Tickets are mailed via USPS and should arrive to you within 7-10 business days. If your tickets do not arrive within two days of the event, email support@24tix.com. We’ll help straighten things out.
Why is First Class Mail Delivery not an option for the event that I want to attend? Why are eTickets not an option for the event that I want to attend?
Not all events have multiple delivery options. Some events may only have a single delivery option. First Class Mail Ticket Delivery will cease 7-10 days prior to the event to allow for shipping.
Buying in Fan Marketplace
How do I know that the tickets I’m purchasing are legitimate?
The Fan Marketplace allows customers to purchase legitimate tickets from other fans. Tickets purchased from the Fan Marketplace are delivered immediately after purchase and are guaranteed valid for entry at the event.
When do I receive my tickets?
eTickets purchased from the Fan Marketplace are delivered to your account immediately.
What happens if an event is postponed or rescheduled?
If an event is postponed or rescheduled, you will receive the option of attending the rescheduled event or to receive a refund.
What happens if an event is cancelled?
If your event has been cancelled, you will automatically receive a refund price paid for tickets purchased in our Fan Marketplace.
Why do you list prices as “Starting from”?
Tickets in the Fan Marketplace are sold based on the lowest price per ticket available at the time tickets are added to your cart. Note that all of the tickets added to your cart may not be the same price, but will always be the lowest priced tickets we have available.
Selling in Fan Marketplace
Can all tickets be resold in the Fan Marketplace?
Most eTickets can be resold in the Fan Marketplace. Some ticket options, like Meet and Greet tickets or discounted tickets cannot be resold. Some events or venues may not allow tickets to be resold.
Delivered tickets or tickets not purchased directly from 24tix.com are not able to be resold in the Fan Marketplace.
How much can I charge for my tickets?
Eligible tickets may be listed in the Fan Marketplace for whatever price you’d like. Please be aware that tickets are sorted to buyers by the lowest price available. If you list your tickets for a high price, they may not sell.
Can I require that all of my tickets are sold in a single transaction?
No. Tickets added to the Fan Marketplace are sold individually.
Can you send me a link to my tickets in the Fan Marketplace?
No. All tickets are added to the pool of tickets available in the Fan Marketplace. Tickets in the Fan Marketplace are sold based on the lowest price per ticket available on a first come, first served basis.
What happens if my tickets gets sold?
You’ll receive an email as soon as your tickets are sold notifying you of the sale. Tickets that have been sold will be removed from your account and cannot be used by you for entry to the event.
We will issue a credit to your account within 7 days following the event. Payments are not be issued prior to the event. You can opt to receive a payout of your credit as soon as it is issued.
What happens if the event is postponed or rescheduled?
If an event is postponed or rescheduled, the person who purchased your ticket will have the option to attend the rescheduled event or to receive a refund. Should they choose to receive a refund for their ticket, your resale transaction will be voided, the resold tickets will be added back to your account and your pending account credit will be cancelled. You can then choose to list the ticket in the Fan Marketplace again or receive a refund for the rescheduled event.
What happens if the event is cancelled?
If an event is cancelled prior to your tickets being sold in the Fan Marketplace, you will receive a refund for your original ticket purchase. If an event is cancelled after your tickets have been sold in the Fan Marketplace, your resale transaction will be voided. You will receive a refund for your original ticket purchase, but your credit for sold tickets will be removed from your account.
Can I change the price of my tickets?
Yes! You can change the price of tickets you’ve listed on the Fan Marketplace by signing in to your 24tix.com account, removing the tickets from the Fan Marketplace, and then relisting them at the desired price.
Can I remove my tickets from the Fan Marketplace?
Yes! You can remove of tickets you’ve listed on the Fan Marketplace by signing in to your 24tix.com account, selecting the event for which you’re selling tickets and clicking the “Remove Tickets” button.
Ticket removal may take up to 15 minutes to be reflected in the Fan Marketplace.
How long are my tickets listed on the Fan Marketplace?
Tickets will remain on consignment through the event date, until the tickets are sold or until you remove your tickets from the Fan Marketplace.
Should your consigned ticket get scanned for entry at the event, that ticket will automatically be removed from the Fan Marketplace.
Can I get paid before the event happens?
No. Credit is issued to your account within 7 days following the event. Holding funds until after the event allows us to issue refunds should an event get cancelled or postponed.
How do I get paid for tickets I’ve sold?
You have the option of receiving your payout by business check or PayPal. We will notify you when credit has been issued to your 24tix.com account with information on how to receive your payout.
Event Cancellation / Postponed / I Couldn’t Go
What if the event gets cancelled?
If the show gets cancelled by the band, venue or promoter, we will issue refunds within three business days. There is no need to call or email us. Your refund will include the face value of tickets purchased (or the price paid for discounted tickets) and sales tax only. Service fees and delivery fees are non-refundable.
What if I got sick and could not attend the event? What if the event sucked? What if the band was drunk?
Unfortunately, these things happen and are completely out of our control. There are no refunds to an event unless it was cancelled by the promoter. If an event is cancelled by the promoter, you will get a refund for the of your ticket(s) or the price paid for tickets purchased in our Fan Marketplace.
What if I got kicked out of the event for fighting, being intoxicated, etc …?
24tix.com provides a service for purchasing tickets online. We do not make the venues’ rules. It is your responsibility to understand the rules and regulations for an event prior to purchasing tickets. If there is a dispute, you will need to take it up with the venue or promoter. For more information, please refer to our Terms of Use.
Other Frequently Asked Questions
What are cookies?
A cookie is a text-only string of information that a website transfers to your web browser so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value: usually a randomly generated unique number. 24tix.com uses cookies to provide continuity from page to page during the checkout process. Cookies do not contain any personal or private information. This site uses session cookies, which are temporary cookies that your browser remembers and uses until you leave the site. We do not use any persistent cookies.
If we didn’t answer your question please email support@24tix.com.
