Help

Frequently Asked Questions are listed below. If you have any additional questions, please email support@24tix.com.

How do I get into the event if I purchased eTickets?
Your eTickets are emailed to you automatically following the completion of your transaction.

You may also access your tickets by logging into your account and visiting the "View, Print and Email Tickets" tab.

eTickets can be presented on a mobile device for validation or printed. Each eTicket is validated at the gate and may only be used once.


How long will it take for my Delivered Tickets to arrive?

Most Delivered Ticket orders are sent from our office Salt Lake City within 48 hours. Tickets are mailed via USPS First Class mail and should arrive to you within 7-10 business days. If your tickets do not arrive within two days of the event, email support@24tix.com. We'll help straighten things out.


Why are Delivered Tickets not an option for the event that I want to attend? Why are eTickets not an option for the event that I want to attend?

Not all events have multiple delivery options. Some events may only have a single delivery option. Also, Delivered Ticket sales cease 7-10 days prior to the event to allow for shipping.


What if the event gets cancelled?

If the show gets cancelled by the band, venue or promoter, we credit the purchasing credit card for 100% of the ticket price plus service fees. There is no need to call or email us.


What if I got sick and could not attend the event? What if the event sucked? What if the band was drunk?

Unfortunately, these things happen and are completely out of our control. There are no refunds to an event unless it was cancelled by the promoter. If an event is cancelled by the promoter, you will get a 100% refund of the ticket price.


What if I got kicked out of the event for fighting, being intoxicated, etc …?

24tix.com provides a service for purchasing tickets online. We do not make the venues' rules. It is your responsibility to understand the rules and regulations for an event prior to purchasing tickets. If there is a dispute, you will need to take it up with the venue or promoter. For more information, please refer to our Terms of Use.


What are cookies?

A cookie is a text-only string of information that a website transfers to your web browser so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value: usually a randomly generated unique number. 24tix.com uses cookies to provide continuity from page to page during the checkout process. Cookies do not contain any personal or private information. This site uses session cookies, which are temporary cookies that your browser remembers and uses until you leave the site. We do not use any persistent cookies. For more information on cookies, please visit www.allaboutcookies.org.

Other questions?
If you have additional questions, please email us at support@24tix.com.