Help
Frequently Asked Questions are listed below. If you have any additional questions, please email support@24tix.com.
General Questions
How do I get into the event if I purchased eTickets?
Your eTickets are emailed to you automatically following the completion of your transaction.
You may also access your tickets by logging into your account and visiting the “View, Print and Email Tickets” tab.
eTickets can be presented on a mobile device for validation or printed. Each eTicket is validated at the gate and may only be used once.
How long will it take for my First Class Mail Delivered Tickets to arrive?
Most First Class Mail Delivery Ticket orders are sent from our office Salt Lake City within 48 hours. Tickets are mailed via USPS and should arrive to you within 7-10 business days. If your tickets do not arrive within two days of the event, email support@24tix.com. We’ll help straighten things out.
Why is First Class Mail Delivery not an option for the event that I want to attend? Why are eTickets not an option for the event that I want to attend?
Not all events have multiple delivery options. Some events may only have a single delivery option. First Class Mail Ticket Delivery will cease 7-10 days prior to the event to allow for shipping.
What if the event gets cancelled?
If the show gets cancelled by the band, venue or promoter, we will issue refunds within three business days. There is no need to call or email us. Your refund will include the face value of tickets purchased (or the price paid for discounted tickets) and sales tax only. Service fees and delivery fees are non-refundable.
What if I got sick and could not attend the event? What if the event sucked? What if the band was drunk?
Unfortunately, these things happen and are completely out of our control. There are no refunds to an event unless it was cancelled by the promoter. If an event is cancelled by the promoter, you will get a 100% refund of the ticket price.
What if I got kicked out of the event for fighting, being intoxicated, etc …?
24tix.com provides a service for purchasing tickets online. We do not make the venues’ rules. It is your responsibility to understand the rules and regulations for an event prior to purchasing tickets. If there is a dispute, you will need to take it up with the venue or promoter. For more information, please refer to our Terms of Use.
What are cookies?
A cookie is a text-only string of information that a website transfers to your web browser so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value: usually a randomly generated unique number. 24tix.com uses cookies to provide continuity from page to page during the checkout process. Cookies do not contain any personal or private information. This site uses session cookies, which are temporary cookies that your browser remembers and uses until you leave the site. We do not use any persistent cookies.
Other questions?
If you have additional questions, please email us at support@24tix.com.
Buying Tickets in the Fan Marketplace.
How do I know that the tickets I’m purchasing are legitimate?
The Fan Marketplace allows customers to purchase 100% verified tickets from other fans. Tickets purchased from the Fan Marketplace are delivered immediately after purchase and are guaranteed valid for entry at the event.
When do I receive my tickets?
eTickets purchased from the Fan Marketplace are delivered to your account immediately. If you elect to receive Delivered Tickets, they will arrive within 7-10 days.
What happens if an event is postponed or rescheduled?
If an event is postponed or rescheduled, you will receive the option of attending the rescheduled event or to receive a refund.
What happens if an event is cancelled?
If your event has been cancelled, you will automatically receive a refund for your tickets.
Why do you list prices as “Starting from”?
Tickets in the Fan Marketplace are sold based on the lowest price per ticket available at the time tickets are added to your cart. Note that all of the tickets added to your cart may not be the same price, but will always be the lowest priced tickets we have available.
I can no longer attend the event. Can I resell tickets purchased through the Fan Marketplace?
Most eTickets (including tickets purchased from the Fan Marketplace) can be resold in the Fan Marketplace. Some ticket options, like Meet and Greet tickets or discounted tickets cannot be resold. Some events or venues may not allow tickets to be resold.
Delivered tickets or tickets not purchased directly from 24tix.com are not able to be resold in the Fan Marketplace.
Selling tickets in the Fan Marketplace
Can all tickets be resold in the Fan Marketplace?
Most eTickets can be resold in the Fan Marketplace. Some ticket options, like Meet and Greet tickets or discounted tickets cannot be resold. Some events or venues may not allow tickets to be resold.
Delivered tickets or tickets not purchased directly from 24tix.com are not able to be resold in the Fan Marketplace.
How much can I charge for my tickets?
Eligible tickets may be listed in the Fan Marketplace for whatever price you’d like. Please be aware that tickets are sorted to buyers by the lowest price available. If you list your tickets for a high price, they may not sell.
Can I require that all of my tickets are sold in a single transaction?
No. Tickets added to the Fan Marketplace are sold individually.
Can you send me a link to my tickets in the Fan Marketplace?
No. All tickets are added to the pool of tickets available in the Fan Marketplace. Tickets in the Fan Marketplace are sold based on the lowest price per ticket available on a first come, first served basis.
What happens if my tickets gets sold?
You’ll receive an email as soon as your tickets are sold notifying you of the sale. Tickets that have been sold will be removed from your account and cannot be used by you for entry to the event.
We will issue a credit to your account within 7 days following the event. Payments are not be issued prior to the event. You can opt to receive a payout of your credit as soon as it is issued.
What happens if the event is postponed or rescheduled?
If an event is postponed or rescheduled, the person who purchased your ticket will have the option to attend the rescheduled event or to receive a refund. Should they choose to receive a refund for their ticket, your resale transaction will be voided, the resold tickets will be added back to your account and your pending account credit will be cancelled. You can then choose to list the ticket in the Fan Marketplace again or receive a refund for the rescheduled event.
What happens if the event is cancelled?
If an event is cancelled prior to your tickets being sold in the Fan Marketplace, you will receive a refund for your original ticket purchase. If an event is cancelled after your tickets have been sold in the Fan Marketplace, your resale transaction will be voided. You will receive a refund for your original ticket purchase, but your credit for sold tickets will be removed from your account.
Can I change the price of my tickets?
Yes! You can change the price of tickets you’ve listed on the Fan Marketplace by logging into your 24tix.com account, removing the tickets from the Fan Marketplace, and then relisting them at the desired price.
Can I remove my tickets from the Fan Marketplace?
Yes! You can remove of tickets you’ve listed on the Fan Marketplace by logging into your 24tix.com account, selecting the event for which you’re selling tickets and clicking the “Remove Tickets” button.
Ticket removal may take up to 15 minutes to be reflected in the Fan Marketplace.
How long are my tickets listed on the Fan Marketplace?
Tickets will remain on consignment through the event date, until the tickets are sold or until you remove your tickets from the Fan Marketplace.
Should your consigned ticket get scanned for entry at the event, that ticket will automatically be removed from the Fan Marketplace.
Can I get paid before the event happens?
No. Credit is issued to your account within 7 days following the event. Holding funds until after the event allows us to issue refunds should an event get cancelled or postponed.
How do I get paid for tickets I’ve sold?
You have the option of receiving your payout by business check or PayPal. We will notify you when credit has been issued to your 24tix.com account with information on how to receive your payout.
